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Victoria House

Victoria Street, Manchester, M11
Four storey apartment building offering accommodation to adults that are homeless, experiencing housing related crisis or are in need of temporary housing and support at Victoria House.


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About us

Victoria House is part of the CONNECT Manchester service which provides accommodation to adults that are homeless, experiencing housing related crisis or are in need of temporary housing and support.

Separately, Victoria House also offers an emergency accommodation (Sit Up) service, for stays of around two to three weeks, to help avoid rough sleeping.

  • Staff on-site 24 hours a day
  • Short-term supported housing
  • Communal lounge, kitchen, activity room and garden


Map pin


Openshaw, with easy access to shops, leisure facilities, Openshaw Park and public transport links.

Type of accommodation

Accommodation type

36 one-bedroom flats and three shared two-bedroom flats in the main service, and three male bedrooms, two female bedrooms, and one en-suite bedroom in the emergency accommodation. All are fully-furnished.

Shared living spaces

Communal areas

In the main service, there is a lounge, kitchen, activity room, computer room, laundry room, library room and garden. People in the emergency accommodation have access to a lounge, dining room, kitchen, laundry room and garden.

Test - safety

Safety and security

Staff office on-site, CCTV and a secure door access system to ensure residents’ safety and security.



We can provide assistive technology for extra safety and reassurance, which can be purchased at additional cost.


Rental agreement type

All flats in the main service are let on a licence agreement.

Care and support


Am I eligible?

To be eligible for a place at  Victoria House, applicants must:

  • Be aged 18 or over
  • Be homeless or at risk of homelessness
  • Require support for mental health or complex needs, or addiction to drugs or alcohol
  • Be willing to engage with support services

To be eligible for a place in our emergency accommodation, applicants must: 

  • Be aged 18 or over
  • Be rough sleeping
  • Be willing to engage with support services

How do I apply?


Referrals for CONNECT Manchester (including our main service at Victoria House) should be made through the Manchester Access & Support (MAS) Gateway, which is an online assessment and referral system operated by Manchester City Council. If you are an agency wishing to make a referral on behalf of someone and do not currently have access to the MAS Gateway, please contact the MAS Gateway Team at

Individuals are not eligible to self-refer through the MAS Gateway.

For the emergency accommodation service (Victoria House Sit Up Service), we accept referrals from The Booth CentreBarnabusOn the Out and Manchester City Council. All support needs will be assessed before an application is accepted for either the main service or the emergency accommodation service.

If you have any questions about the care and support services we provide, please contact us using the form below, or call 0161 231 9400 during office hours. 

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