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Customers invited to share feedback

17th February 2025

Sanctuary Supported Living

Two people wearing cosy jumpers looking into each other's eyes while sitting on a dar red sofa

We’re always looking to work with you, our customers, to shape and improve the services we provide.

In 2022 Sanctuary launched its Resident Engagement Strategy for 2022-2025, ‘Shaping our Future’. We listened to more than 3,000 customers and 350 colleagues to help us shape this strategy. Their views helped us decide on three priorities, Local Engagement, Strategic Engagement and Customer Experience that have been our focus for the last three years.

We would love to hear from as many customers as possible about their views on how we’re delivering against the strategy, in areas including local engagement, strategic engagement and customer experience. Results of this survey will also be used to shape our new resident engagement strategy.